MATERIALS & TECHNOLOGIES

Never compromise on quality.

Trusted by professionals.

For the past 140 years, Helly Hansen has been developing & testing its technologies together with professionals living and working in some of the world’s harshest environments. Their spirit, experiences and feedback are woven into every detail and every fiber of our garments. Helly Hansen has been on the front lines of innovation with our Lifa Infinity Pro™, Helly Tech® , LIFA®, H2Flow™, and LIFALOFT™ technologies. Explore the history of our first-to-market innovations and our heritage.

EXPLORE OUR TECHNOLOGIES

LIFA INFINITY PRO™
Responsible. Waterproof. Breathable.
Explore
HELLY TECH®
Waterproof. Breathable. Guaranteed
Explore
LIFA®
Warm. Dry. Comfortable. 
Explore
H2FLOW™
Warmer. Cooler. Drier.
Explore
LIFALOFT™
Lighter. Warmer.
Explore

Always strive to make long-lasting products.

We aspire to make products that can last through generations. Today, Helly Hansen products from the 1970s can still be seen on the city streets and in the mountains. Using durable fabrics, we set out to make long-lasting products that can stand the test of time, and we constantly strive to develop and work with materials with the lowest environmental impact.

EXPLORE OUR MATERIALS

OUR TECHNOLOGIES IN ACTION

Decoding Helly Tech® Rainwear
Technology

Decoding Helly Tech® Rainwear

twenty-minute read

8 ESSENTIALS FOR A DAY HIKE

8 ESSENTIALS FOR A DAY HIKE

twenty-minute read

INTERNATIONAL SKI PATROL DAY
Professionals

INTERNATIONAL SKI PATROL DAY

twenty-minute read

TRUSTED BY THE AUSTRALIAN LIFEGUARD SERVICE
Professionals

TRUSTED BY THE AUSTRALIAN LIFEGUARD SERVICE

twenty-minute read

ULLR: WORKWEAR FOR POWDER DAYS

ULLR: WORKWEAR FOR POWDER DAYS

twenty-minute read

Layering For The Mountains
Guide

Layering For The Mountains

twenty-minute read

How to Choose a Midlayer

How to Choose a Midlayer

twenty-minute read

CORNERS OF THE EARTH
Professionals

CORNERS OF THE EARTH

two-minute read

HOW TO CLEAN AND WATERPROOF A SHELL JACKET

HOW TO CLEAN AND WATERPROOF A SHELL JACKET

twenty-minute read

FROM VENDÉE GLOBE TO MOUNT EVEREST | CROSSING OCEANS AND SUMMITING PEAKS
Professionals

FROM VENDÉE GLOBE TO MOUNT EVEREST | CROSSING OCEANS AND SUMMITING PEAKS

twenty-minute read

HOW TO CHOOSE A RAIN JACKET
Guide

HOW TO CHOOSE A RAIN JACKET

twenty-minute read

ODIN 9 WORLDS INFINITY SHELL JACKET: AN EVOLUTIONARY TALE OF DEVELOPMENT
Outdoor

ODIN 9 WORLDS INFINITY SHELL JACKET: AN EVOLUTIONARY TALE OF DEVELOPMENT

twelve-minute read

BEHIND THE SCENES AT THE WORLD’S HARDEST DOWNHILL: THE STREIF IN KITZBÜHEL
Ski

BEHIND THE SCENES AT THE WORLD’S HARDEST DOWNHILL: THE STREIF IN KITZBÜHEL

twenty-minute read

MEET GUYOT ENVIRONNEMENT - TEAM EUROPE
Professionals

MEET GUYOT ENVIRONNEMENT - TEAM EUROPE

twenty-minute read

VAIL RESORTS AND HELLY HANSEN RENEW LONGSTANDING PARTNERSHIP
Professionals

VAIL RESORTS AND HELLY HANSEN RENEW LONGSTANDING PARTNERSHIP

twenty-minute read

PILE – LIKE FLEECE BUT WARMER AND SOFTER
Ski

PILE – LIKE FLEECE BUT WARMER AND SOFTER

eighteen-minute read

ODIN LIFA PRO BELAY JACKET: EXTREME WARMTH FOR EXTREME COLD
Outdoor

ODIN LIFA PRO BELAY JACKET: EXTREME WARMTH FOR EXTREME COLD

nineteen-minute read

Becoming a Champion
Ski

Becoming a Champion

twenty-minute read

THE OCEAN IS MY HOME
Professionals

THE OCEAN IS MY HOME

twenty-minute read

8 ESSENTIALS FOR A DAY HIKE
Guide

8 ESSENTIALS FOR A DAY HIKE

twenty-minute read

WHAT TO WEAR SKIING
Guide

WHAT TO WEAR SKIING

twenty-minute read

HOW TO CHOOSE A PARKA
Guide

HOW TO CHOOSE A PARKA

twenty-minute read

LIFALOFT™ – WARM UP WITHOUT FEELING WEIGHED DOWN

LIFALOFT™ – WARM UP WITHOUT FEELING WEIGHED DOWN

twenty-minute read

BRINGING REGENERATIVE FARMING STANDARDS TO WOOL BASE LAYERS WITH ZQRX
Sustainability

BRINGING REGENERATIVE FARMING STANDARDS TO WOOL BASE LAYERS WITH ZQRX

twenty-minute read

ODIN 9 WORLDS INFINITY SHELL JACKET: AN EVOLUTIONARY TALE OF DEVELOPMENT
Outdoor

ODIN 9 WORLDS INFINITY SHELL JACKET: AN EVOLUTIONARY TALE OF DEVELOPMENT

twenty-minute read

WARM, DRY AND COMFORTABLE BASE LAYERS | LIFA® MERINO
Outdoor

WARM, DRY AND COMFORTABLE BASE LAYERS | LIFA® MERINO

twenty-minute read

THE LIFE POCKET™: SAVING BATTERY LIFE IN COLD ENVIRONMENTS
Technology

THE LIFE POCKET™: SAVING BATTERY LIFE IN COLD ENVIRONMENTS

ten-minute read

Frequently ASKED

HOW CAN I RETURN AN ONLINE PRODUCT?

Did you know that you can start a return in our chatbot at the bottom right of your screen?

1. Please contact us via live chat, or email at customercare@hellyhansen.com.au or call us at (02) 8068 8600 between 9:00am and 5:0pm AEST, Monday to Friday.

2. We will provide you with details, including a return authorisation number, to return your order.

3. Post your items and please hold on to your proof of postage. Helly Hansen takes no responsibility for returns lost in the delivery process. For returns due to change of mind or size, shipping costs will not be refunded.

4. Returned items will be processed within 72hrs of receiving them. You will receive an email notifying you that a refund request has been issued to your banking institution.

WHAT IS YOUR RETURN POLICY?

WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.COM.AU

If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the full price you paid for returned item(s).

ITEMS MAY BE RETURNED IF

- The products are unwashed and unused (you can of course try the item on for fit)

- All tags are attached

- The product is complete (e.g. both items of a pair must be returned)

- You have kept your proof of postage in case the return is lost in transit.

Please note: the above return policy is for our online store only. For more information regarding in-store returns please visit your local Helly Hansen store.

HOW DO I EXCHANGE AN ITEM?

We can’t facilitate exchanges, however, happily provide refunds. We encourage you to return your garment(s) and to re-purchase the correct size(s) as soon as possible due to high sales volumes and return processing times. Subject to style and size availability.

CAN I RETURN OR EXCHANGE AN ONLINE ORDER IN STORE?

Currently, the return of online orders is not possible at our retail store locations.

WHEN WILL MY ORDER SHIP?

Orders will be processed within 24hrs of receipt. All orders placed before 11:00am, Monday through Friday, will be handed to AusPost the same day. Orders placed on Saturday, Sunday and holidays will be posted on Monday and/or the next business day.

WHAT ARE YOUR SHIPPING RATES?

We offer free standard shipping on all orders over $250.

Standard Shipping is free-of-charge for all orders over $250 and available for a fee of $8 on orders under $250.

Express Shipping is available for $5 on orders over $250 and $18 for orders under $250.

Please note that Express Shipping is no longer an overnight guarantee for all areas in Australia.

WHERE IS MY ORDER DISPATCHED FROM?

All orders are dispatched from our warehouse in Minchinbury, NSW 2770 unless otherwise communicated by our customer service team.

WHAT COUNTRIES DO YOU SHIP TO?

At the moment we ship to Australia.

If you are in New Zealand please visit hellyhansen.co.nz.

HAS MY ORDER BEEN SHIPPED?

As soon as your order has been dispatched, we will send an email to let you know. The shipping confirmation email will include a tracking number for your parcel delivery.

If you believe that your order should have shipped by now but you have not received an email, please get in touch and we will look into the status of your order.

If you created an account before you submitted your order, you can track your orders by signing in, visiting "My Dashboard" and clicking "Orders". There you can review your past orders and the status of your current order.

WHEN WILL I RECEIVE MY ORDER?

Delivery will be made by AusPost during normal business hours, Monday to Friday.

Delivery times, via our partner AusPost, are currently extended due to the Covid19 pandemic's effect and restrictions on the workforce. The arrival of parcels and in-transit scans may be delayed. Please see AusPost's latest communication regarding potential delivery delays here.

Check out Australia Post delivery estimates here.

All orders are dispatched from our warehouse in Minchinbury, NSW 2770 unless otherwise communicated by our customer service team.

You can track your order via the tracking number on your order shipping confirmation email.

HOW DO I TRACK MY ORDER?

You will be emailed a shipping confirmation once your order has been dispatched.

Click on the tracking number link in the body of the email. You will be redirected to the tracking information on AusPost's tracking portal.

MY ORDER IS TAKING LONGER THAN EXPECTED?

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.

Orders will be processed in accordance with the Terms and Conditions of sale.

If your order is taking much longer than expected please get in touch with our customer care team.

CAN I CHANGE MY DELIVERY ADDRESS?

Unfortunately, we are unable to redirect orders once items have been dispatched.

If you believe that your order may not have been dispatched yet, please contact our customer care team and they can look into updating your shipping address prior to dispatch. Please note that our dispatch process is automated and shipping address updates are not always possible.

Please call us on (02) 8068 860 during business hours, otherwise, email us at customercare@hellyhansen.com.au

WHAT PAYMENTS DO YOU ACCEPT?

There are a number of payment options to choose from: MasterCard, VISA, PayPal, AMEX,AfterPay,ZipPay

I HAVE JUST PLACED AN ORDER. CAN I CANCEL OR CHANGE IT?

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch for your own security. 

We may be able to cancel your order but you need to be quick about it. Please call us on (02) 8068 8600 as soon as possible, and we will do our best to fulfil your request. However, we cannot promise that they will be able to cancel the dispatch of your order as our warehouse uses automated systems that once in place cannot be stopped. 

If your order has already been shipped, you will need to return the order to us.

AN ITEM IS MISSING FROM MY ORDER?

If the delivery invoice indicates an item should be in your parcel but it is not, please get in touch with our Customer Care team. Let us know the order number and the product code or product name of the item missing from your order, and we will look into it. We will usually be able to send you the item we missed, but on the rare occasion that is not possible, we will quickly refund the money you paid for it.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

If you have received an incorrect item, we sincerely apologize.

Please contact our Customer Care team as soon as possible. Provide us with your order number and the item name(s) including size and colour, that you did receive. Taking a photo of the swing tag also works.

We will be in touch ASAP with arrangements to amend your order.

WHERE CAN I SEE MY ORDER HISTORY?

When you create an account at hellyhansen.com.au you can track your orders by signing in, visiting "My Dashboard" and clicking "Orders". There you can view your past orders or view the status of your current order.

Create an account now.

MY ORDER WAS UNSUCCESSFUL BUT I APPEAR TO HAVE BEEN CHARGED?

If your checkout was not successful and you did not receive an order confirmation email, but your bank statement appears to indicate that money was paid to Helly Hansen please wait a few days and check your bank statement again - often the funds are just 'pending' a sale and you will not be charged.

Please get in touch with our Customer Care team if you need assistance.

HOW DO I USE MY PROMOTION CODE?

Type your discount code in the discount code field at checkout. Make sure that you spell your code correctly and select 'apply' to apply it to your order. If it is not applied at this point, we cannot apply it to the same order later on (although you may be able to use it on a subsequent order).

If a discount code is not applying to your order and you believe that it should be, please get in touch with our Customer Care team so that they can help you successfully check out.

WHAT ARE HELLY HANSEN AUSTRALIA OFFICIAL ONLINE STORE PROMOTION CODES?

Promotion codes are codes or code words, such as DISCOUNT, which for example will give you money off on a certain style, the whole order, or free delivery.

WHERE DO I FIND PROMOTION CODES?

Just sign up for our newsletter and we will email you whenever there is a new code. Otherwise, we occasionally release codes via our social media channels and on the website itself,

Each promotion code has its own terms and conditions (such as who can use it, what it is for, and how long it is valid), so you should check before you shop.

I FORGOT TO USE MY PROMOTION CODE

Unfortunately, if you did not enter your promotion code at the checkout, we cannot apply it to that order or amend your payment later on.

HOW DO PROMOTION CODES AFFECT MY RIGHT TO RETURN AN ORDER?

If a promotion code was applied to your original order, your refund amount will be adjusted to reflect it. Unfortunately, we cannot reissue a promotion code, even if your original order is returned to us.

DO YOU HAVE A SIZE CHART?

Yes, we never want to send you anything that doesn't fit properly. Each individual product page has a size guide link located near the size selection buttons.

You can also view size guides via the following links: Men's Size Guide, Women's Size Guide, Kids/Jr Size Guide

I HAVE SEEN AN ITEM BUT IT NO LONGER SEEMS TO BE IN STOCK?

Some of our most desirable products will run out, so you do need to buy them before they're gone.

If you would like to be notified when we restock core and seasonal styles, please follow the below:
- go to the product you desire, select the size and colour you are after and select the 'Notify When Available' button.
- when the item you selected is restocked you will receive a notification email. Stock is sometimes limited so be quick!

CAN I USE MY eGIFT CARD IN STORE?

Currently, gift cards purchased online at hellyhansen.com.au can not be used at our retail store locations.

HOW DO I KNOW IF SOMEONE IS SELLING HELLY HANSEN PRODUCTS LEGITIMATELY?

We are aware of websites popping up that are mimicking Helly Hansen, they are run by scammers and are not legitimate. If you are unsure about an online shop please reach out to our team.

You can also visit our Store Locator page here to find official Helly Hansen Stores and distributors in your area.

WHERE ARE YOUR STORES LOCATED?

Please visit our Store Locator page here to find the official Helly Hansen store closest to you.

HOW DO I GET IN TOUCH?

Our Customer Care team is available available Monday - Friday, 9.00am-5:30pm AEST. Use one of the below methods to get in touch:

Fill out the Contact Form on this page.

Use the Live Chat function on the bottom right of your screen.

Phone: (02) 8068 8600

Email: customercare@hellyhansen.com.au

WHERE ARE YOUR OFFICES LOCATED?

Australia

HELLY HANSEN AUSTRALIA
Visiting Address: Unit 4-5/16-22 Cross Street, Brookvale NSW 2100, Australia
Postal Address: Unit 4-5/16-22 Cross Street, Brookvale NSW 2100, AustraliaPhone: +61 2 8068 8600

Global Headquarters

HELLY HANSEN AS
Visiting Address: Munkedamsvelen 35, 6fl, N-0250 Oslo
Postal Address: pb 1653 Vika, 0120 Oslo NORWAY 
Phone: +47 69 24 90 0
Phone: E-com Sales and Order Inquiries: +47 80014319

ARE YOU HIRING AT THE MOMENT?

Please visit our Careers page here.

WHY SHOULD YOU WASH YOUR HELLY TECH®?

It is important to wash your Helly Tech® garment. Washing your garments will remove contaminating substances such as oils, dirt, and salts from the surface and restore the surface tension of the fabric, keeping it clean and helping the membrane perform at its best.


It might not be that obvious when you should consider washing your garments, so here are a couple of signs to look for:

- If the water and/or rain droplets no longer bead off the surface of the jacket and start leaving a wet mark, the DWR (durable water repellency) might be worn off or deactivated.

- Another sign is that if the breathability does not seem to be on the same level as when you first bought your Helly Tech® garment. The membrane could be contaminated.

HOW TO WASH YOUR HELLY TECH®?

Before washing your Helly Tech® garment:
– Make sure you zip up all zippers to avoid any surface damage.
– Wash your product with warm water as instructed on the care label in a commercial washing machine.
– Do not use fabric softener or other detergents that have softening agents, as it will reduce the fabric surface tension and will have a negative effect on the fabric performance.
– HH® advises to use a technical washing product and to follow the instructions given by that product. In cases where no technical washing products exist, and you only have the option of normal washing products, HH® advises using a liquid washing product with no additives (without perfume, foam or softener).
– A second rinse cycle with water is preferred to remove any detergents that might be left behind on the surface. It is important to remove excess detergent, as it might affect the performance of the fabric.
– After washing, you can safely tumble dry your Helly Tech® garment in order to re-activate the DWR treatment. Please always follow the garment care label for drying instructions.

HOW AND WHEN TO RE-APPLY DWR (“DURABLE WATER REPELLENCY”)?

DWR is a temporary surface treatment and its performance will decrease over time and wear. A good sign that it is time to re-apply a DWR treatment is when the water and rain droplets do not bead off the jacket surface after you have washed and dried your Helly Tech® garment.


Applying a DWR is a simple process that takes place after washing your garment and before you tumble dry it.
– Take your garment out of the washing machine and hang it to let all the excess water drip off.
– Make sure that all zippers are closed.
– Spray the DWR all over the surface of the garment, on the front and back.
– After this, you can dry the garment in a tumble dryer at a medium temperature for 50 minutes.

Helly Hansen advises reading the label of the DWR products for manufacturer instructions as well as the garment care label. Helly Hansen does not have any preferred product, but some leading brands in the market include Nikwax, Grangers and McNett.

WHEN, WHY, AND HOW OFTEN YOU SHOULD WASH YOUR HELLY HANSEN DOWN JACKET?

The down layer in your garment functions as thermal insulation to keep you warm. Taking good care of this layer will extend the lifetime of your Helly Hansen down garment. After a period of use, the down inside your down jacket might start to cluster and lose its puffiness (also called “loft”). This will inhibit the performance of the insulating properties of the garment. To revive the performance of the down, it is important to wash your Helly Hansen down garment. Down is a natural material, so washing down products will also help prevent the growth of bacteria and other micro-organisms.

HOW TO WASH YOUR HELLY HANSEN DOWN JACKET?

Down jackets can be washed in lukewarm water on a gentle cycle.
– It is important to set the machine on one extra rinse cycle, to ensure that all the detergent has been removed from the down feathers.
– The jacket will weigh more when wet, so please handle it with care.
– It is advised to scoop, rather than pull the garment out of the washing machine. Do not shake or twist the garment to remove the excess water at this stage. Rather press out excess water when the jacket is lying flat.
Helly Hansen also recommends washing and drying these kind of garments separate from others to avoid unnecessary friction. Doing so will give the best results. Helly Hansen does not recommend hand washing of down garments as it is very difficult to remove the washing detergent properly.

Handwashing will also lead to excessive mechanical tensions on the fabric and seams.
To ensure the garment is dried evenly after washing, we suggest setting a long tumble drying program at medium temperature. You should also add two to three dryer balls into the dryer (tennis balls will also work) when the garment is being dried. This is to help gain extra loft between the down feathers. We do not recommend ironing your down jacket. This will compress the down inside the jacket and might damage the outer fabric.

HOW TO WASH YOUR HELLY HANSEN WOOLLEN PRODUCTS?

Wool is a natural fiber that has excellent thermal properties. Extra attention needs to be given to your wool products during the washing and drying cycles in order to keep the wool in its best condition. Wool fibres can felt (tangle) under mechanical friction, pressure, and heat when humid.


Helly Hansen recommends:

– Machine washing on a ‘wool’ program with a maximum of 40 degrees or hand wash with a maximum of 40 degrees.
– Do not rub or agitate the garment when wet.
– Do not use heat to dry your woolen products.
– To help keep the original shape of the garment, please lay the garment flat when drying. Do not twist the garment to remove excess water.

WHEN AND WHY YOU SHOULD WASH YOUR HELLY HANSEN LIFA® PRODUCTS?

Helly Hansen’s Lifa® technology is designed to keep you dry next to your skin by transferring moisture away from the skin where it can more easily evaporate. How often you should wash your Lifa® product is based on your activities and how much sweat you produce.

Helly Hansen recommends washing your Lifa® products regularly to keep them clean and functional. We recommend liquid washing detergents for all Helly Hansen Lifa® products.

HOW TO WASH YOUR HELLY HANSEN LIFA® PRODUCT?

To get the best out of your Helly Hansen Lifa® product, it is important to know the differences between the Helly Hansen Lifa® technologies. These technologies also differ in fabric content, so they should be washed according to the garment’s care labels.

HH® DRY AND HH® ACTIVE:

– can be machine washed in lukewarm water with a mild detergent.
– Do not tumble or heat dry. Only air/hang to dry.

HH® WARM:

– is a mix between polypropylene and merino wool. You can either wash it using the wool program in the washing machine, or you can hand wash in lukewarm water,
– using minimal detergent as instructed in the wool care section.
– Hang to dry.

HH® WOOL:

– is 100% wool and it is important you follow the wool washing instructions located on the care label.
To avoid damaging your Helly Hansen Lifa®, do not dry clean, tumble dry, or iron, and keep away from heat sources.

WHAT IS YOUR WARRANTY POLICY?

For over 145 years, athletes and explorers have trusted their lives to Helly Hansen clothing. Technically engineered and real-world tested, all Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship.

Should any garments purchased fail due to a manufacturing defect within two years (footwear within one year) of the purchase date, we will repair it without charge or provide a replacement, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear.

Always follow care instructions supplied inside the product and for further general care instructions visist the WASHING tab on the FAGs page.

WARRANTY AND PRODUCT FEEDBACK For more than 140 years, athletes and explorers have trusted their lives to Helly Hansen clothing. Technically engineered and real-world tested, all Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship. Should any garments purchased fail due to a manufacturing defect within two years (footwear within one year) of the purchase date, we will repair it without charge or provide a replacement, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions, click here WHAT DO I DO IF I HAVE A WARRANTY ISSUE?

If you believe the product has been bought with a defect or the product has started showing a defect within the warranty period, you need to return the item together with proof of purchase to the retailer where the product was purchased. The store will help you to process the warranty claim. Please make sure the product is washed before it is delivered to the retailer. 

If you bought the product directly from hellyhansen.com.au and would like to begin the warranty claim process please contact our Customer Care team.