Terms & Conditions

AGREEMENT – HELLY HANSEN

PARTIES

The website www.hellyhansen.com.au (the “Website”) is a site operated by Helly Hansen Australia PTY LTD , 366 Pittwater Road, North Manly, New South Wales, Australia, 2100, Australian Business Number 33 169 813 638 and is hereinafter referred to as the “Seller”. The Buyer is the person stated as Buyer in the Order (the “Buyer”). The Seller supplies the Products (“Products”) listed on the Website.

These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).

PRICES

Information about the total amount to be paid by the Buyer, including federal, state/provincial, and local taxes, including environmental fees and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the Order before payment is made.

ENTERING INTO THE AGREEMENT

The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Order Confirmation”). The Buyer shall review the Order Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Order Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button https://hellyhansen.com.au/pages/contact-us or by calling the Seller at (02) 8068 8600. Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.

Seller reserves the right to cancel an Order or a part of an Order if the Product is out of stock. The Seller also reserves the right to cancel Orders which are assumed to be subject to resale. Seller will promptly notify the Buyer of the cancellation and will offer a full refund for all monies paid for the cancelled Order. 

DELIVERY ETC.

The Seller will ship the Order within 3 days of the date of the Order confirmation. If Seller anticipates any delay in shipping the Order beyond 3 days, Seller will notify Buyer of the delay and provide a revised shipment date, as well as an opportunity for the Buyer to cancel the Order.

Delivery will be made to the address stated in the Order. The Buyer chooses the method of delivery from the choices offered upon of Ordering. Delivery costs such as shipping and handling charges are in addition to the price of the Products and will vary depending on your shipping address and the method of delivery selected.

The date of delivery will depend on the Buyer’s chosen method of delivery and will appear at the Order confirmation. If more than one Product is ordered, the Seller reserves the right to send the Products in separate shipments.

THE RISK FOR THE PRODUCT

The Buyer is responsible for loss or damage to the Product from the time the item is delivered to the Buyer according to the Agreement. If the time of delivery has arrived and the Buyer fails to have the Product delivered to them after the Product is available to the Buyer, the Buyer will be responsible for any loss or damage to the Product.

RIGHT OF CANCELLATION

The Buyer may cancel the purchase of the Product without penalty at any time before shipment and Buyer will receive a full refund or credit within 3 days, with no additional charges or fees. Buyer needs to call customer service at (02) 8068 8600 or email; customercare@hellyhansen.com.auand ask to cancel or return order.

After shipment, the Buyer may return their purchase with 30 days of receipt for any reason. The right of cancellation may be exercised even if the Product is free from defects. Buyer needs to call customer service at (02) 8068 8600 or email; customercare@hellyhansen.com.aufor return authorisation number.

RETURN POLICY

WE OFFER A 30-DAY RETURN POLICY

If you are not satisfied with your product for any reason, you can return it to us for a full refund for the price you paid for returned item(s).

HOW TO RETURN A PRODUCT:

    • To return a product, please call us at (02) 8068 8600 or email customercare@hellyhansen.com.au  between 9:00am and 5:00pm Australian Eastern Standard Time, Monday to Friday.
    • We will provide you with a return authorisation number.
    • You can then send the product back to us at;

      Helly Hansen Online Returns
      RA (fill in Return Authorization Number)
      366 Pittwater Road, North Manly, NSW, 2100

    ITEMS MAY BE RETURNED IF:

          • The products are unwashed and unused (you can of course try the item on for fit)
          • The product is in its original undamaged packing (a carefully opened package is fine)
          • All tags are attached
          • The product is complete (e.g. both items of a pair must be returned)

      IMPORTANT: If you send us your returns without contacting customer service and acquiring the return authorisation number we may not be able to process your return, and cannot guarantee a refund.

      PRODUCT NOT IN ACCORDANCE WITH ORDER, DEFECTIVE OR DAMAGED ON DELIVERY

      When the Buyer receives the Product, he or she should examine whether or not the Product is in accordance with the Order and whether the Product has been damaged during transport or whether the Product suffers from defects.

      WARRANTY

      All Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship.  Should any products purchased fail due to a manufacturing defect within 2 years (footwear 1 year) of the purchase date, we will repair it without charge or provide a replacement, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions.

      If you believe the product has been bought with a defect or the product has started showing a defect within the warranty period, you will need to return the item together with proof of purchase.  Any notices of default must be made by calling customer service at (02) 8068 8600 or email customercare@hellyhansen.com.au

      IMPORTANT: If you send us your returns without contacting customer service and acquiring the return authorisation number we may not be able to process your return, and cannot guarantee a refund.

      BUYER’S DEFAULT

      If the Buyer does not submit payment according to the Agreement, or payment is rejected or denied (in the case of payment by credit, debit or bank card), the Seller can cancel the Agreement.

      PERSONAL INFORMATION – PRIVACY

      The Seller will collect and store personal information that is necessary in order for the Seller to be able to comply with the obligations under the Agreement.

      This website is a general audience website and is not targeted to or intended for use by children. This site will never knowingly request or collect personally identifiable information from children under the age of 13.

      If the Buyer has provided his or her consent, the Seller may use the Buyer’s personal information for other purposes, for example sending advertising material or information about Products. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.

      The Buyer can contact the Seller, either by phone at (02) 8068 8600 or by clicking the 'contact us' button https://hellyhansen.com.au/pages/contact-us if the Buyer has questions about the Seller’s use of personal information, or if the Buyer wants to cease the use of or change the personal information.

      The Buyer may access the Seller’s privacy policy by clicking on the relevant link. https://hellyhansen.com.au/pages/privacy-policy