WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.COM.AU
If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s).
HOW TO RETURN A PRODUCT
To return a product, please contact us via email HERE or call us at (02) 8068 8600 between 9:00 and 5:00pm AEST, Monday to Friday.
We will provide you with a return authorization number and postal address.
Post your items and please hold on to your proof of postage.
Returned items will be processed within 72hrs of receiving them.
You will receive an email notifying you that your return request has been issued to your banking institution.
ITEMS MAY BE RETURNED IF
The products are unwashed and unused (you can of course try the item on for fit)
The product is in its original undamaged packing (a carefully opened package is fine)
All tags are attached
The product is complete (e.g. both items of a pair must be returned)
You have kept your proof of postage in case the return is lost in transit
Full Terms and Conditions HERE.
PLEASE NOTE: the above return policy is for our online store only. For more information regarding in store returns please visit your local Helly Hansen store.