Trusted by professionals.
For the past 140 years, Helly Hansen has been developing & testing its technologies together with professionals living and working in some of the world’s harshest environments. Their spirit, experiences and feedback are woven into every detail and every ﬁber of our garments. Helly Hansen has been on the front lines of innovation with our Lifa Infinity Pro™, Helly Tech® , LIFA®, H2Flow™, and LIFALOFT™ technologies. Explore the history of our first-to-market innovations and our heritage.
EXPLORE OUR TECHNOLOGIES
Find out about the technologies that enhance our products.
Always strive to make long-lasting products.
We aspire to make products that can last through generations. Today, Helly Hansen products from the 1970s can still be seen on the city streets and in the mountains. Using durable fabrics, we set out to make long-lasting products that can stand the test of time, and we constantly strive to develop and work with materials with the lowest environmental impact.
EXPLORE OUR MATERIALS
Cotton is one of the most common textile fibres globally and also one of the oldest fibres used by humans for making garments and other products.
Cotton is a natural fibre, but its production can be climate intensive. At Helly Hansen, cotton is mostly used in t-shirts, hoodies, and some workwear jackets.
OUR APPROACH TO COTTON
Cotton is naturally biodegradable and renewable, and it’s estimated that cotton crops cover 2.4% of the world’s cultivated land. Cotton is very comfortable for close-to-skin applications for low/intensity activities. At Helly Hansen, we mostly use cotton for casual t-shirts, hoodies, and workwear jackets and pants.
Cotton represents almost 10% of our fibre portfolio. We do, however, recognise our responsibility in doing our best to ensure the cotton we do use is from responsible sources. At Helly Hansen, we are moving to organic cotton where possible. Organic cotton is grown without the use of synthetic pesticides and fertilisers.
Thought to be the oldest breed of sheep in the world, Merino has fine, soft wool often used in products for their natural luxury, quality and performance.
Merino wool is a natural fibre that requires less washing and provides long-lasting quality. Warm and durable., wool is a staple in many base layers and midlayers.
OUR APPROACH TO WOOL
The natural crimp of wool fibre creates insulating air spaces that make wool feel warm. Because wool can absorb perspiration/moisture, lightweight wool fabrics can help keep you cool, as well as warm. Wool is also naturally resistant to bacteria.
Thought to be the oldest breed of sheep in the world, Merino are known to thrive in extreme climates, like the high country of New Zealand. Their wool is hygroscopic; it can absorb 30% of its weight in sweat and moisture, making it a smart choice for all outdoor activities. The natural crimp of Merino wool fibre creates insulating air spaces, which enables excess heat to escape. It’s lightweight, natural and best of all, durable when taken care of properly.
At Helly Hansen, the main application of wool is in our base layer collections. Each individual sheep’s fleece is hand-selected. A highly skilled ‘classer’ inspects the fibre quality and assesses whether it meets the grade. That way, you know you’re only getting the best quality in your Helly Hansen base layers.
All our Merino wool is grown by ZQ certified growers who comply with the ZQ Grower Standard. The standards demand the best in animal welfare and environmental practice, protecting the five freedoms of sheep: freedom from hunger and thirst, freedom from discomfort, freedom from pain, injury or disease, freedom to express normal behaviour, and freedom from fear and distress. With ZQ Merino, we offer the highest quality and performance through ethical, traceable wool.
To ensure that no birds are harmed in the making of our products, 100% of the down we use is fully traceable.
All of the down in Helly Hansen's apparel is certified through the Responsible Down Standard (RDS), an independent organisation that recognises best practices in the down and feather industry.
OUR APPROACH TO DOWN
Down is an exceptional insulation material due to its warmth-to-weight properties and also its packability and recovery. This makes it a very popular choice for insulation in lightweight midlayer and outerwear product.
We only source down from geese and ducks that have not been live-plucked, force-fed, or subjected to unnecessary harm. To ensure that no birds are harmed in the making of our products, 100% of the down we use is fully traceable and RDS-certified.
We have phased out the use of leather in apparel, using substitution materials for all applications in apparel today.
Leather is a strong and durable natural fibre. Helly Hansen applies leather in some gloves and footwear but has phased it out of use in apparel.
OUR APPROACH TO LEATHER
Leather is a by-product that has been used for centuries to make footwear, apparel, and accessories. Leather is strong and durable and when treated right, can last for a very long time.
85% of the leather in our footwear collections is LWG certified, and we are moving towards 100%. Helly Hansen are LWG members since 2021. We have phased out the use of leather in apparel, using substitution materials for all applications in apparel today. We are still using leather in shoes and gloves, where the properties of the material can be utilised in full.
All the leather and suede in our sportswear shoes come from certified tanneries audited by the Leather Working Group. Our leather volumes are relatively small; however, we do recognise the environmental impact and animal welfare concerns related to leather and are currently working closely with our suppliers to ensure a transparent and responsible supply chain.
Helly Hansen stopped using animal fur in 2006.
Helly Hansen sources faux fur that performs as closely as possible to real fur and has a similar look and feel. We do not use real fur in any of our products.
OUR APPROACH TO FUR
Today, none of our garments contain real fur. Instead, we source faux fur that is visually as close as possible to the real thing and performs similarly to real fur. Applied around the hood, faux fur protects the face from windchill and snow and absorbs some of the moisture from the breath, which can otherwise come back towards the face and freeze.
aInherently hydrophobic fibres.
The primary application of polypropylene is in our LIFA® fibres. Polypropylene offers inherent durable water repellency without chemicals.
OUR APPROACH TO POLYPROPYLENE
The primary application of polypropylene is in our LIFA® fibres. Polypropylene has some unique properties, such as being extremely lightweight, having low thermal conductivity, and being inherently water repellent.
LIFA® BASE LAYERS
The LIFA® fibre’s unique properties have been our driver to develop high-performance products such as our LIFA® base layer collection, the LIFALOFT™ insulation, in collaboration with Primaloft, and lately, the LIFA® infinity membrane and face PRO fabric which offer inherent durable water repellency.
We are approaching polypropylene with a multi-pronged approach and are trying to reduce negative impacts through these three actions: solution dyeing, quality construction, and increased use of recycled materials. By using solution dye techniques, we reduce water waste and emissions. By creating a long-lasting construction, we reduce your need to retire your base layer.
Solution dyed fabrics
Trusted by professionals
Polyamide is relatively stronger than polyester and is applied for hard-wearing products.
Recycled polyamide is applied for hard-wearing products, most commonly high-performance outer shells, footwear, and a range of backpacks.
OUR APPROACH TO POLYAMIDE
Polyamide was first made into a textile fibre in the 1930s and was then trademarked as Nylon. Today, the names are used synonymously for a textile fibre consisting of the polymer amide in various ranges. The most common polyamides for textile applications are Nylon 6 and Nylon 6,6. It is relatively stronger than polyester or polypropylene and is applied for hard-wearing products, most commonly high-performance outer shells, footwear, and a range of backpacks.
The recycling industry for polyamide is not as well-established as the one for polyester, where the latter has been driven heavily by the recycling of PET bottles. However, the recycling of polyamide is continuously developing. There will be many initiatives required to increase the supply of recycled nylon, one of those being making use out of Ocean Bound materials.
Virgin polyamide has a larger environmental impact compared to virgin polyester, but when recycled, the environmental impact of nylon can be brought down to almost the same level as recycled polyester. Due to the higher cost and lack of supply, our use of recycled polyamide is still very small. Nevertheless, we develop high-performance garments for our resort partners and sailing collections using recycled polyamide and aim to expand the use of it in the future.
Almost all of our nonwoven insulations contain 80% post-consumer recycled polyester.
OUR APPROACH TO POLYESTER
Polyester represents around 50% of global fibre production, with more than 63,000 million tons of polyester fibre being produced annually. At Helly Hansen, 55% of our fibres in textiles and nonwovens are comprised of polyester raw materials.
We are committed to switching over to recycled raw materials and have signed the Textile Exchange 2025 Recycled Polyester Challenge. We aim for at least 50% of our polyester and polyamide fibres to be recycled by 2025. Almost all of our nonwoven insulations contain 80% post-consumer recycled polyester. We also have managed to replace around 70% of our fleece fabrics with recycled content. We are steadily increasing the volume of recycled materials every season, in line with recycled polyester becoming more accessible.
By using more recycled polyester, including Ocean Bound recycled polyester, we reduce dependence on petroleum as the raw material for our fabric needs. By diverting PET-bottles from landfill we reduce soil contamination, air and water pollution.
Learn about recycled Ocean Bound materials, our initiative that brings shore to door traceability and aims to reduce the amount of plastic reaching the ocean.
OUR APPROACH TO OCEAN BOUND MATERIALS
Ocean Bound plastic is plastic that is sourced within 50km (30 miles) of a coastline or main waterway in regions where waste is mismanaged. Discarded plastic waste ends up in streams and rivers which eventually all end up feeding into the ocean. By collecting the plastic at this stage we prevent it from polluting our oceans and harming marine life in the first place. The plastic is then recycled and used as a component across a range of our collections. From high-performing coastal sailing gear to our durable marine lifestyle collections, everyone can feel empowered to make a long-lasting impact.
Our Ocean Bound materials currently fall into two streams (polyamide and polyester), both of which are repurposed to create high quality gear with the environment in mind.
OCEAN BOUND MATERIALS
OUR TECHNOLOGIES IN ACTION
HOW CAN I RETURN AN ONLINE PRODUCT?
Did you know that you can start a return in our chatbot at the bottom right of your screen?
1. Please contact us via live chat, or email at firstname.lastname@example.org or call us at (02) 8068 8600 between 9:00am and 5:0pm AEST, Monday to Friday.
2. We will provide you with details, including a return authorisation number, to return your order.
3. Post your items and please hold on to your proof of postage. Helly Hansen takes no responsibility for returns lost in the delivery process. For returns due to change of mind or size, shipping costs will not be refunded.
4. Returned items will be processed within 72hrs of receiving them. You will receive an email notifying you that a refund request has been issued to your banking institution.
WHAT IS YOUR RETURN POLICY?
WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.COM.AU
If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the full price you paid for returned item(s).
ITEMS MAY BE RETURNED IF
- The products are unwashed and unused (you can of course try the item on for fit)
- All tags are attached
- The product is complete (e.g. both items of a pair must be returned)
- You have kept your proof of postage in case the return is lost in transit.
Please note: the above return policy is for our online store only. For more information regarding in-store returns please visit your local Helly Hansen store.
HOW DO I EXCHANGE AN ITEM?
We can’t facilitate exchanges, however, happily provide refunds. We encourage you to return your garment(s) and to re-purchase the correct size(s) as soon as possible due to high sales volumes and return processing times. Subject to style and size availability.
CAN I RETURN OR EXCHANGE AN ONLINE ORDER IN STORE?
Currently, the return of online orders is not possible at our retail store locations.
WHEN WILL MY ORDER SHIP?
Orders will be processed within 24hrs of receipt. All orders placed before 11:00am, Monday through Friday, will be handed to AusPost the same day. Orders placed on Saturday, Sunday and holidays will be posted on Monday and/or the next business day.
WHAT ARE YOUR SHIPPING RATES?
We offer free standard shipping on all orders over $250.
Standard Shipping is free-of-charge for all orders over $250 and available for a fee of $8 on orders under $250.
Express Shipping is available for $5 on orders over $250 and $18 for orders under $250.
Please note that Express Shipping is no longer an overnight guarantee for all areas in Australia.
WHERE IS MY ORDER DISPATCHED FROM?
All orders are dispatched from our warehouse in Minchinbury, NSW 2770 unless otherwise communicated by our customer service team.
WHAT COUNTRIES DO YOU SHIP TO?
At the moment we ship to Australia.
If you are in New Zealand please visit hellyhansen.co.nz.
HAS MY ORDER BEEN SHIPPED?
As soon as your order has been dispatched, we will send an email to let you know. The shipping confirmation email will include a tracking number for your parcel delivery.
If you believe that your order should have shipped by now but you have not received an email, please get in touch and we will look into the status of your order.
If you created an account before you submitted your order, you can track your orders by signing in, visiting "My Dashboard" and clicking "Orders". There you can review your past orders and the status of your current order.
WHEN WILL I RECEIVE MY ORDER?
Delivery will be made by AusPost during normal business hours, Monday to Friday.
Delivery times, via our partner AusPost, are currently extended due to the Covid19 pandemic's effect and restrictions on the workforce. The arrival of parcels and in-transit scans may be delayed. Please see AusPost's latest communication regarding potential delivery delays here.
All orders are dispatched from our warehouse in Minchinbury, NSW 2770 unless otherwise communicated by our customer service team.
You can track your order via the tracking number on your order shipping confirmation email.
HOW DO I TRACK MY ORDER?
You will be emailed a shipping confirmation once your order has been dispatched.
Click on the tracking number link in the body of the email. You will be redirected to the tracking information on AusPost's tracking portal.
MY ORDER IS TAKING LONGER THAN EXPECTED?
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
Orders will be processed in accordance with the Terms and Conditions of sale.
If your order is taking much longer than expected please get in touch with our customer care team.
CAN I CHANGE MY DELIVERY ADDRESS?
Unfortunately, we are unable to redirect orders once items have been dispatched.
If you believe that your order may not have been dispatched yet, please contact our customer care team and they can look into updating your shipping address prior to dispatch. Please note that our dispatch process is automated and shipping address updates are not always possible.
Please call us on (02) 8068 860 during business hours, otherwise, email us at email@example.com
WHAT PAYMENTS DO YOU ACCEPT?
There are a number of payment options to choose from: MasterCard, VISA, PayPal, AMEX,AfterPay,ZipPay
I HAVE JUST PLACED AN ORDER. CAN I CANCEL OR CHANGE IT?
Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch for your own security.
We may be able to cancel your order but you need to be quick about it. Please call us on (02) 8068 8600 as soon as possible, and we will do our best to fulfil your request. However, we cannot promise that they will be able to cancel the dispatch of your order as our warehouse uses automated systems that once in place cannot be stopped.
If your order has already been shipped, you will need to return the order to us.
AN ITEM IS MISSING FROM MY ORDER?
If the delivery invoice indicates an item should be in your parcel but it is not, please get in touch with our Customer Care team. Let us know the order number and the product code or product name of the item missing from your order, and we will look into it. We will usually be able to send you the item we missed, but on the rare occasion that is not possible, we will quickly refund the money you paid for it.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER
If you have received an incorrect item, we sincerely apologize.
Please contact our Customer Care team as soon as possible. Provide us with your order number and the item name(s) including size and colour, that you did receive. Taking a photo of the swing tag also works.
We will be in touch ASAP with arrangements to amend your order.
WHERE CAN I SEE MY ORDER HISTORY?
When you create an account at hellyhansen.com.au you can track your orders by signing in, visiting "My Dashboard" and clicking "Orders". There you can view your past orders or view the status of your current order.
Create an account now.
MY ORDER WAS UNSUCCESSFUL BUT I APPEAR TO HAVE BEEN CHARGED?
If your checkout was not successful and you did not receive an order confirmation email, but your bank statement appears to indicate that money was paid to Helly Hansen please wait a few days and check your bank statement again - often the funds are just 'pending' a sale and you will not be charged.
Please get in touch with our Customer Care team if you need assistance.
HOW DO I USE MY PROMOTION CODE?
Type your discount code in the discount code field at checkout. Make sure that you spell your code correctly and select 'apply' to apply it to your order. If it is not applied at this point, we cannot apply it to the same order later on (although you may be able to use it on a subsequent order).
If a discount code is not applying to your order and you believe that it should be, please get in touch with our Customer Care team so that they can help you successfully check out.
WHAT ARE HELLY HANSEN AUSTRALIA OFFICIAL ONLINE STORE PROMOTION CODES?
Promotion codes are codes or code words, such as DISCOUNT, which for example will give you money off on a certain style, the whole order, or free delivery.
WHERE DO I FIND PROMOTION CODES?
Just sign up for our newsletter and we will email you whenever there is a new code. Otherwise, we occasionally release codes via our social media channels and on the website itself,
Each promotion code has its own terms and conditions (such as who can use it, what it is for, and how long it is valid), so you should check before you shop.
I FORGOT TO USE MY PROMOTION CODE
Unfortunately, if you did not enter your promotion code at the checkout, we cannot apply it to that order or amend your payment later on.
HOW DO PROMOTION CODES AFFECT MY RIGHT TO RETURN AN ORDER?
If a promotion code was applied to your original order, your refund amount will be adjusted to reflect it. Unfortunately, we cannot reissue a promotion code, even if your original order is returned to us.
DO YOU HAVE A SIZE CHART?
Yes, we never want to send you anything that doesn't fit properly. Each individual product page has a size guide link located near the size selection buttons.
You can also view size guides via the following links: Men's Size Guide, Women's Size Guide, Kids/Jr Size Guide
I HAVE SEEN AN ITEM BUT IT NO LONGER SEEMS TO BE IN STOCK?
Some of our most desirable products will run out, so you do need to buy them before they're gone.
If you would like to be notified when we restock core and seasonal styles, please follow the below:
- go to the product you desire, select the size and colour you are after and select the 'Notify When Available' button.
- when the item you selected is restocked you will receive a notification email. Stock is sometimes limited so be quick!
CAN I USE MY eGIFT CARD IN STORE?
Currently, gift cards purchased online at hellyhansen.com.au can not be used at our retail store locations.
HOW DO I KNOW IF SOMEONE IS SELLING HELLY HANSEN PRODUCTS LEGITIMATELY?
We are aware of websites popping up that are mimicking Helly Hansen, they are run by scammers and are not legitimate. If you are unsure about an online shop please reach out to our team.
You can also visit our Store Locator page here to find official Helly Hansen Stores and distributors in your area.
WHERE ARE YOUR STORES LOCATED?
Please visit our Store Locator page here to find the official Helly Hansen store closest to you.
HOW DO I GET IN TOUCH?
Our Customer Care team is available available Monday - Friday, 9.00am-5:30pm AEST. Use one of the below methods to get in touch:
Fill out the Contact Form on this page.
Use the Live Chat function on the bottom right of your screen.
Phone: (02) 8068 8600
WHERE ARE YOUR OFFICES LOCATED?
HELLY HANSEN AUSTRALIA
Visiting Address: Unit 4-5/16-22 Cross Street, Brookvale NSW 2100, Australia
Postal Address: Unit 4-5/16-22 Cross Street, Brookvale NSW 2100, AustraliaPhone: +61 2 8068 8600
HELLY HANSEN AS
Visiting Address: Munkedamsvelen 35, 6fl, N-0250 Oslo
Postal Address: pb 1653 Vika, 0120 Oslo NORWAY
Phone: +47 69 24 90 0
Phone: E-com Sales and Order Inquiries: +47 80014319
ARE YOU HIRING AT THE MOMENT?
Please visit our Careers page here.
WHY SHOULD YOU WASH YOUR HELLY TECH®?
It is important to wash your Helly Tech® garment. Washing your garments will remove contaminating substances such as oils, dirt, and salts from the surface and restore the surface tension of the fabric, keeping it clean and helping the membrane perform at its best.
It might not be that obvious when you should consider washing your garments, so here are a couple of signs to look for:
- If the water and/or rain droplets no longer bead off the surface of the jacket and start leaving a wet mark, the DWR (durable water repellency) might be worn off or deactivated.
- Another sign is that if the breathability does not seem to be on the same level as when you first bought your Helly Tech® garment. The membrane could be contaminated.
HOW TO WASH YOUR HELLY TECH®?
Before washing your Helly Tech® garment:
– Make sure you zip up all zippers to avoid any surface damage.
– Wash your product with warm water as instructed on the care label in a commercial washing machine.
– Do not use fabric softener or other detergents that have softening agents, as it will reduce the fabric surface tension and will have a negative effect on the fabric performance.
– HH® advises to use a technical washing product and to follow the instructions given by that product. In cases where no technical washing products exist, and you only have the option of normal washing products, HH® advises using a liquid washing product with no additives (without perfume, foam or softener).
– A second rinse cycle with water is preferred to remove any detergents that might be left behind on the surface. It is important to remove excess detergent, as it might affect the performance of the fabric.
– After washing, you can safely tumble dry your Helly Tech® garment in order to re-activate the DWR treatment. Please always follow the garment care label for drying instructions.
HOW AND WHEN TO RE-APPLY DWR (“DURABLE WATER REPELLENCY”)?
DWR is a temporary surface treatment and its performance will decrease over time and wear. A good sign that it is time to re-apply a DWR treatment is when the water and rain droplets do not bead off the jacket surface after you have washed and dried your Helly Tech® garment.
Applying a DWR is a simple process that takes place after washing your garment and before you tumble dry it.
– Take your garment out of the washing machine and hang it to let all the excess water drip off.
– Make sure that all zippers are closed.
– Spray the DWR all over the surface of the garment, on the front and back.
– After this, you can dry the garment in a tumble dryer at a medium temperature for 50 minutes.
Helly Hansen advises reading the label of the DWR products for manufacturer instructions as well as the garment care label. Helly Hansen does not have any preferred product, but some leading brands in the market include Nikwax, Grangers and McNett.
WHEN, WHY, AND HOW OFTEN YOU SHOULD WASH YOUR HELLY HANSEN DOWN JACKET?
The down layer in your garment functions as thermal insulation to keep you warm. Taking good care of this layer will extend the lifetime of your Helly Hansen down garment. After a period of use, the down inside your down jacket might start to cluster and lose its puffiness (also called “loft”). This will inhibit the performance of the insulating properties of the garment. To revive the performance of the down, it is important to wash your Helly Hansen down garment. Down is a natural material, so washing down products will also help prevent the growth of bacteria and other micro-organisms.
HOW TO WASH YOUR HELLY HANSEN DOWN JACKET?
Down jackets can be washed in lukewarm water on a gentle cycle.
– It is important to set the machine on one extra rinse cycle, to ensure that all the detergent has been removed from the down feathers.
– The jacket will weigh more when wet, so please handle it with care.
– It is advised to scoop, rather than pull the garment out of the washing machine. Do not shake or twist the garment to remove the excess water at this stage. Rather press out excess water when the jacket is lying flat.
Helly Hansen also recommends washing and drying these kind of garments separate from others to avoid unnecessary friction. Doing so will give the best results. Helly Hansen does not recommend hand washing of down garments as it is very difficult to remove the washing detergent properly.
Handwashing will also lead to excessive mechanical tensions on the fabric and seams.
To ensure the garment is dried evenly after washing, we suggest setting a long tumble drying program at medium temperature. You should also add two to three dryer balls into the dryer (tennis balls will also work) when the garment is being dried. This is to help gain extra loft between the down feathers. We do not recommend ironing your down jacket. This will compress the down inside the jacket and might damage the outer fabric.
HOW TO WASH YOUR HELLY HANSEN WOOLLEN PRODUCTS?
Wool is a natural fiber that has excellent thermal properties. Extra attention needs to be given to your wool products during the washing and drying cycles in order to keep the wool in its best condition. Wool fibres can felt (tangle) under mechanical friction, pressure, and heat when humid.
Helly Hansen recommends:
– Machine washing on a ‘wool’ program with a maximum of 40 degrees or hand wash with a maximum of 40 degrees.
– Do not rub or agitate the garment when wet.
– Do not use heat to dry your woolen products.
– To help keep the original shape of the garment, please lay the garment flat when drying. Do not twist the garment to remove excess water.
WHEN AND WHY YOU SHOULD WASH YOUR HELLY HANSEN LIFA® PRODUCTS?
Helly Hansen’s Lifa® technology is designed to keep you dry next to your skin by transferring moisture away from the skin where it can more easily evaporate. How often you should wash your Lifa® product is based on your activities and how much sweat you produce.
Helly Hansen recommends washing your Lifa® products regularly to keep them clean and functional. We recommend liquid washing detergents for all Helly Hansen Lifa® products.
HOW TO WASH YOUR HELLY HANSEN LIFA® PRODUCT?
To get the best out of your Helly Hansen Lifa® product, it is important to know the differences between the Helly Hansen Lifa® technologies. These technologies also differ in fabric content, so they should be washed according to the garment’s care labels.
HH® DRY AND HH® ACTIVE:
– can be machine washed in lukewarm water with a mild detergent.
– Do not tumble or heat dry. Only air/hang to dry.
– is a mix between polypropylene and merino wool. You can either wash it using the wool program in the washing machine, or you can hand wash in lukewarm water,
– using minimal detergent as instructed in the wool care section.
– Hang to dry.
– is 100% wool and it is important you follow the wool washing instructions located on the care label.
To avoid damaging your Helly Hansen Lifa®, do not dry clean, tumble dry, or iron, and keep away from heat sources.
WHAT IS YOUR WARRANTY POLICY?
For over 145 years, athletes and explorers have trusted their lives to Helly Hansen clothing. Technically engineered and real-world tested, all Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship.
Should any garments purchased fail due to a manufacturing defect within two years (footwear within one year) of the purchase date, we will repair it without charge or provide a replacement, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear.
Always follow care instructions supplied inside the product and for further general care instructions visist the WASHING tab on the FAGs page.
WARRANTY AND PRODUCT FEEDBACK For more than 140 years, athletes and explorers have trusted their lives to Helly Hansen clothing. Technically engineered and real-world tested, all Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship. Should any garments purchased fail due to a manufacturing defect within two years (footwear within one year) of the purchase date, we will repair it without charge or provide a replacement, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions, click here WHAT DO I DO IF I HAVE A WARRANTY ISSUE?
If you believe the product has been bought with a defect or the product has started showing a defect within the warranty period, you need to return the item together with proof of purchase to the retailer where the product was purchased. The store will help you to process the warranty claim. Please make sure the product is washed before it is delivered to the retailer.
If you bought the product directly from hellyhansen.com.au and would like to begin the warranty claim process please contact our Customer Care team.