Customer Service

Delivery

 

GET YOUR HELLY GOODS DELIVERED DIRECTLY TO YOUR HOME

Delivery will be made by AusPost during normal business hours, Monday to Friday. Orders will be processed within 24hrs of receipt - all orders placed before 12.00 pm, Monday through Friday, will be handed to AusPost the same day. Orders placed on Saturday, Sunday and holidays will be posted on Monday and/or the next business day. Please see below for estimated delivery times to your area. 

 

PLEASE NOTE

  • Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
  • Orders will be processed in accordance with the Terms and Conditions of sale.
  • We are unable to redirect orders once items have been dispatched.

 

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and itemised in the checkout page and on the Order Confirmation.

 

AUSPOST ESTIMATED DELIVERY TIMES

Please use the below as a guideline only. For the most up to date info regarding your delivery "Sign In" to your "Account" and find AusPost tracking details on a specific Order.

 

AUSPOST STANDARD DELIVERY ESTIMATES*

Metro Rural
NSW up to 2 days up to 5 days
ACT up to 3-6 days get estimate here
QLD up to 3-6 days get estimate here
SA up to 3-6 days get estimate here
TAS up to 3-6 days get estimate here
VIC up to 3-6 days get estimate here
WA up to 3-6 days get estimate here
NT up to 3-6 days get estimate here

 

AUSPOST EXPRESS DELIVERY ESTIMATES*

Metro Rural
NSW next day up to 2 days
ACT next day up to 2 days
QLD next day up to 3 days
SA next day up to 4 days
TAS next day up to 3 days
VIC next day up to 2 days
WA next day up to 4 days
NT up to 3 days up to 4 days

  

*All delivery estimates reflect the current information provided at auspost.com.au Please use them as a guide only.